We Strive for Fast and Efficient Shipping!

• Enjoy fast and free domestic USA shipping on orders of $75 or more, not including taxes or standard shipping charges. 
• Order processing and shipping is typically same or next-day, however in some cases may be up to 3 business days.  We’ll send you an email when your package has shipped so you know when to expect it. 
• Your package will ship USPS Priority or UPS Ground, depending on weight and size. 
• Once your package has left our facility, delivery times are unfortunately beyond our control.  Transit time may be affected by holidays, inclement weather, or other events. 
• Expedited or Express shipping options are not available at this time.

Reach out to us on our Contact page or,

US Postal Service Address:

Laid-Back Customer Service
General Inquiry
(c/o High Range Designs)
7609 Lupine Lane
Victor, ID 83455

USA Telephone:
1-208-787-2277

Email:
customer-service@laidbackusa.com

We will happily exchange or refund eligible* items that are returned in original condition in their original packaging within 30 days of purchase.

If you receive an incorrect item, please contact Customer Service, to request a return shipping label. Our Customer Service team is available Monday-Friday, 9am-4pm MST.

Customers are responsible for postage & shipping on all other returns or exchanges.

Please mail returns & exchanges to:

7609 Lupine Ln
Victor Idaho
83455 United States

Contact Customer Service to request a return shipping label.

• Securely package the items you wish to return
• Include a copy of your receipt, invoice or packing slip.
• If you no longer a copy of your packing slip, a letter with the following information will be sufficient:
• Give the package to your mail carrier, or drop off at your local collection box

Refused and undeliverable orders will be refunded for the merchandise cost only. Shipping and handling will not be refunded, and the customer will be responsible for any re-delivery costs.

If any package or item appears to have been damaged in transit, please contact Customer Service,to request a return shipping label. Our Customer Service team is available Monday-Friday, 9am-4pm MST.

Refunds are processed to your original form of payment. Once a return has been processed, your refund can take up to 14 business days to appear in your account depending on your bank.